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  1. Problems with Multifunction Scanners A lot of users have trouble with multifunction scanners – the units that work as a scanner, printer, and fax machine. The most common problem is that only the first or last page actually comes in after the scan. The Problem The trouble is that ... Read More
  2. You Can’t Index a Cabinet Because It’s Grayed Out Issue You are trying to index a cabinet, but it is disabled or grayed out in the index list. Applies to: Enterprise Organizer Pro version 5 or newer, using the built-in search engine. Cause In Enterprise Organizer Pro, you can share indexes with othe... Read More
  3. Security Concerns with Search Indexes Search indexes can be a security hole on a network. A search index contains actual data and keywords from files and can even produce a preview. So even if a computer doesn't have access to a sensitive file, it could still get a full preview of the fi... Read More
  4. Using Acrobat for PDF Preview; Common Problems You can use Acrobat for previewing PDF files in Enterprise Organizer Pro's preview window. This article describes how to set it up and potential problems you may run into. What Edition of Acrobat? For best results, install the most recent version of ... Read More
  5. SMTP relay for Office 365 SMTP relay for Office 365 If you would like to connect a third party device to send emails through Office 365 you will need to use the SMTP server settings below:Authentication is required. This means you will need to use a username and pas... Read More
  6. Zone OCR Tab An OCR zone is a part of a page, where an optical character recognition processing is performed to find barcodes or simple texts. The recognized value of a barcode or the recognized text in the zone (called the extracted data of the zone) can be used... Read More
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